Shipping policy

Processing times for your order

Our order processing timeframe is typically 1-3 business days, extending to 1-5 business days during promotional sales periods. Please be mindful that orders placed across long weekends and public holidays will take a little longer to process.  

Once your order has been dispatched you will receive an email confirmation of shipping and tracking details to allow you to track your parcel. 

If you have any concerns about your order, please email us at smoochiesthelabel@gmail.com.

Can you change your order

Our orders are automatically downloaded for dispatch so we can ensure these reach customers as quickly as possible. It’s for this reason that once placed in our system, orders cannot be amended or cancelled. This includes delivery addresses.

Prior to checking out, please double check your order & shipping details to ensure this is accurate. Domestic parcel addresses may be able to be re-directed through Australia Post once tracking has been provided.

Rest assured if an inaccurate or incomplete address was provided at checkout and a parcel is undeliverable, we will be here to assist & re-direct this if possible.

Shipping costs and timelines

The estimated shipping timeframes listed below apply to the date from which orders are dispatched from SMOOCHIES. 

Australia Wide

Courier: Australia Post

Standard Shipping (approximately 3-5 business days - once dispatched): $9.99 AUD
Express shipping (approximately 1-3 business days - once dispatched): $14.99 AUD

We do offer FREE SHIPPING on AUS orders $130+

International 

We ship world-wide at a flat rate with Australia Post. 

We do offer FREE SHIPPING with international orders AUD $300+

New Zealand

Standard Post (approximately 4-12 business days): $20.00 AUD
Express Post (8-10 business days): $30.00 AUD 

Rest of the World

Standard International Post (approximately 14-21 business days): $35.00 AUD
Express International Post: $60.00 AUD 

We will do our best to foresee and flag with affected customers any delays being experienced by Australia Post. If your order is taking longer than expected to arrive, please contact Australia Post using your tracking link for more information prior to contacting us. If your parcel is deemed lost or missing, please contact us and we will do everything we can to assist. 

Customs Duties, Taxes & Refused Shipments

If any customs charges incur, they will be payable by the customer and will not be covered by Smoochies.

All international orders (excluding the USA) are shipped on a Delivery Duty Unpaid (DDU) basis. This means that any applicable customs duties, taxes, or import fees are determined and charged by your country’s customs authority and are not included in the total price at checkout. These charges are the responsibility of the customer and must be paid upon delivery.

If a customer refuses to pay these customs fees and the shipment is returned to us, the following conditions apply:
    •    Shipping fees are non-refundable.
    •    A return handling fee of [$25AUD or $40AUD for all orders over $250] will be deducted from any refund to cover the costs associated with the return process.
    •    Refunds will only be issued for the product cost (minus the above fees) once the item has been received and inspected by our team, which may take up to 6 weeks depending on international return times.

Please note that refusal to accept delivery does not constitute a change of mind return.