Refund policy

Returns are accepted within strictly 7 days from the date your order is received for ready to wear garments. 

Please Note: We do not accept returns for items sold from our final sale category alongside accessories such as socks or caps due to health and safety reasons. Please check the product page prior to checkout for the conditions of return for the items you intend to purchase.

If you'd like to return an item, please ensure it falls under the following conditions & contact us via the form below or email us at smoochiesthelabel@gmail.com 

  • Must be returned in unworn and unwashed, as new condition. This includes free of any visible signs of wear such as: makeup, deodorant stains, fragrances, etc.
  • Must include original packaging 

Please note the following in regards to postage costs:

  • SMOOCHIES does not cover the cost of returns unless orders are deemed faulty / incorrect.
  • Original postage will not be included in return order refunds.

Returns must be posted back to the provided address within 3 business days. Proof of return must be provided via email. Smoochies is not responsible for return orders lost in the process of return. If your order has been lost / delayed in returning back to Smoochies, please address this with your postal service using your tracking details. 

Items returned outside of this period, or outside the conditions outlined above will be returned to the customer at customer expense. 

Once garments are returned, we require 3-5 business days to process these. Once your return has been reviewed, refunds will be processed back into the original payment method.  

Please Note: If you believe your garment is faulty or your item arrives marked - please flag this immediately via the contact form below for review/replacement. Do not attempt to wash this as this impacts our ability to accurately investigate this. We are unable to process any returns for concerns that fall under general wear and tear. Please carefully read the washing instructions for each item to ensure longevity in your garment.